Privacy Notice
This policy explains how we collect, use and store your personal data in line with the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (UK GDPR).
A Good Life Limited acts as the Data Controller (ICO registration ref: ZB967612).
By using our website and/or our services, you agree to the storing and processing of your data as set out below.
How we use your data
We use your personal data to:
- make contact with you
- carry out agreed services
- invoice you for payment
- send you updates and newsletters (only if you’ve agreed to receive them)
Our lawful bases for processing your data are:
- Contract: when we need to provide a service you’ve asked for
- Consent: when you’ve agreed to receive newsletters or updates
- Legitimate interest: when we respond to enquiries or maintain records of communication
We only collect and use data that’s necessary for these purposes.
How we collect your data
When you complete our online contact form or call with an enquiry, we collect details to help us respond.
We may also collect information if you contact us through social media or email.
How we keep your data secure
Although we do our best to protect your data once it’s received, we can’t guarantee the security of data while it’s being sent to us.
- All electronic devices, our home care software and other systems are password protected.
- Payments are made via BACS, so your payment details are not stored by us.
- Any physical paperwork containing personal or sensitive data is kept securely in a locked file.
We keep personal data only for as long as it’s needed — for example:
- enquiry details for up to 12 months
- service records for as long as required by law or regulation
Changing or accessing the data we hold
We regularly review the data we hold.
If you wish to change or access your data, please contact us:
Email: pip@agoodlife.uk
Post: A Good Life Limited, West Coach House, Chettle, Dorset DT11 8DB
There’s no charge for this request.
Withdrawing consent
If you want to withdraw consent for us to hold or process your data (for example, to stop receiving newsletters), please email or write to us at the above address.
Making a complaint
If you have a concern about how we handle your data, please contact us first so we can try to resolve it.
If you’re not satisfied, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Receiving information
When you make an enquiry or use our services, we’ll ask if you’d like to receive updates such as our newsletter.
If you change your mind, you can:
- contact us to opt out, or
- click ‘unsubscribe’ at the bottom of any newsletter
Sharing data with third parties
We don’t share your data with any third party unless we’re legally required to (for example, as part of legal proceedings).
We may use trusted third-party services to help us run our business, such as:
- website analytics (to understand visitor behaviour)
- email newsletter software
- secure cloud-based systems for care and contact management
All third-party services we use comply with UK GDPR and keep your data secure.
If you follow a link from our website to another site, this policy no longer applies — please check that site’s own privacy policy.
Cookies
A cookie is a small text file stored on your device when you visit a website. Cookies help websites remember your preferences and improve your experience.
We use:
- Essential cookies to make the website work properly
- Analytics cookies (with your consent) to understand visitor behaviour and improve our site
When you first visit our website, a cookie banner appears — you can choose which cookies to allow.
You can change or withdraw your consent at any time via your browser settings or our banner.
Cookies don’t identify you personally.
Changes to this policy
This policy was last updated on 1st June 2025 and will be reviewed annually.
Please revisit this page from time to time to check for updates reflecting any changes in practice or law.